Refund Policy

At PIXELROME, we stand behind the quality of our products and want you to have a positive experience with every purchase.

This Refund Policy explains when and how refunds are issued.

30-Day Refund Window

We offer a 30-day refund period from the date of purchase.

If you are not satisfied with your purchase, you may request a refund within this timeframe.

Products Eligible for Refund

Plugins & Digital Products

Refunds may be granted if:

• The product does not work as described
• You experience technical issues that we are unable to resolve
• The product does not meet your expectations (with valid reasoning)

** We may ask for details to better understand the issue and improve our products.

Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind without valid reason
• Lack of technical knowledge or misunderstanding of product features
• Issues caused by third-party plugins, themes, or hosting
• Failure to read product description before purchase
• Requests made after 30 days

Subscription & Renewal Policy

• No refunds are provided for subscription renewals
• Canceling a subscription does not automatically trigger a refund

** You are responsible for managing your subscription before renewal.

Memberships / Bundles

For membership-based access (if offered):

• Refunds are generally not provided, as access to multiple products is granted instantly
• Exceptions may be considered on a case-by-case basis

Processing Fees

In some cases:

• Payment processing fees (e.g., Stripe, PayPal) may be deducted from the refund amount

** These fees are non-recoverable for us.

Refund Process

To request a refund, contact us at:

Email: hello@pixelrome.com

Please include:

• Order details
• Reason for refund
• Any relevant screenshots or issues

We aim to respond within 24–48 hours.

Refund Approval

Refunds are reviewed fairly and may be:

• Approved
• Partially approved
• Denied (if conditions are not met)

** We prioritize fairness for both the customer and our business.

After Refund

Once a refund is issued:

• Your license will be revoked
• Access to downloads, updates, and support will be removed

Our Philosophy

We believe in:

• Transparency
• Fair usage
• Mutual respect

We’re always open to conversations—if there’s a genuine issue, we’ll work with you to resolve it.

Our Philosophy

We believe in:

• Transparency
• Fair usage
• Mutual respect

We’re always open to conversations—if there’s a genuine issue, we’ll work with you to resolve it.

Contact Us

If you would like to request a refund, please contact us at:

Email: hello@pixelrome.com

Please include the following details to help us process your request quickly:

• Your order ID
• The product name
• A clear description of the issue
• Any relevant screenshots or error details (if applicable)

We aim to respond within 24–48 hours (business days).

** Submitting complete information helps us resolve your request faster.